We are here to help — reach out any time.
The fastest way to get help. Email us at support@filerack.com and we will get back to you as soon as possible.
Step-by-step guides and feature explanations in the Documentation page.
Practical how-to tutorials for common tasks on the Tutorials page.
If you did not receive a verification email, check your spam/junk folder. If it is not there, email support@filerack.com with your username and we will activate your account manually. We are working on making this process smoother.
Password reset is coming soon. In the meantime, email support@filerack.com from the email address you registered with and we will send you a reset link.
Log in → click the gear icon (top right) → Profile Settings → toggle "Make profile public" to OFF and save.
Yes. Email support@filerack.com with the subject "Delete My Account" and we will remove your data within 72 hours. We will add a self-service delete option soon.
Icons are fetched from Google's favicon service using the site's domain. If the icon looks wrong or is missing, you can paste a custom icon URL when adding or editing the site.
You must be logged in to import. If you were logged in and the import still failed, email support@filerack.com with the profile URL you were importing from.